►  Problem identification & classification. (find clarity in chaos). ►  Divide & Conquer each problem: Where is the problem? ► Troubleshooting vs Identifying known issues. -Identify known issues: Release notes & User docs. sdp1   Infiniband Layered Architecture - Troubleshoot based on layers infiniband Troubleshooting case examples (1/2) CASE-A: Infiniband Hardware Troubleshooting »CASE-A1: Unable to access Switch/GW. »CASE-A2: GW stays in 'pre-boot' environment. »CASE-A3: FW upgrade failed on Switch/GW. CASE-B: Infiniband Fabric Troubleshooting »CASE-B1: How to trace link errors in IB fabric and fix it? »CASE-B2: No MASTER SM seen in the IB fabric. »CASE-B3: IB link is in INIT state. CASE-C: Upper Layer Protocol Troubleshooting »CASE-C1: IPoIB devices cannot communicate. »CASE-C2: vNICs disappear on GW ('bxm' service fails on GW). »CASE-C3: vNIC on GW stays in WAIT-IOA state. »CASE-C4: vNIC cannot talk to another vNIC on same GW. »CASE-C5: vNIC cannot talk to a NIC through GW. »CASE-C6: Failed to set MAC when creating vNIC.   Troubleshooting case examples (2/2) Troubleshooting infiniband